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Saying “I’m sorry” is an act all too often overlooked in our daily interactions. There can be many obstacles that keep us from saying these simple words.

Should you apologize? You may feel that you don’t need to apologize or maybe that the other person should apologize to you.

Why is something that we are constantly reminding our kids to practice, so difficult for us to say?

An effective apology contains five elements, while an ineffective apology usually misses the mark on at least one of these areas:
• Acknowledge the Offense;
• Explain What Happened;
• Express Remorse;
• Offer to Make Reparations; and
• Listen.

AGLEGACY offers a perspective: AGLEGACY.org